J.D. Power Customer Service Study

  • Buick and GMC dealership

    According to the customers surveyed in J.D. Power’s latest Customer Service Index (CSI) study, Buick and Jaguar had the most satisfying dealerships among mainstream and luxury brands respectively. Buick has been at or near the top for the past several years but for Jaguar it’s a return to the peak performance the brand’s dealerships established back in 2011. Last year, top honors went to Buick (again among mainstream brands) and to Cadillac (when it came to luxury brands). ALSO SEE: New 2016 Chevrolet Camaro Details Released J.D. Power’s CSI study measures service...

  • 2015 Cadillac Escalade
    Buick And Cadillac Top J.D. Power’s 2014 Customer Satisfaction Study

    When it comes to keeping customers happy, dealerships for General Motors Company [NYSE:GM] brands Buick and Cadillac take top honors, according to the latest findings of a study conducted by J.D. Power. In the annual U.S. Customer Service Index study, Cadillac ranked highest among luxury brands for...

  • 2014 Lexus IS
    Lexus Leads Luxury Brands In Customer Service, Again

    Last month, Lexus took top honors among all brands for its dependability in the latest J.D. Power and Associates study. The brand managed just 71 problems per 100 (PP100) vehicles, well below second place Porsche (94 PP100) and even further below the industry average of 126 PP100. In the latest...

  • 2012 Lexus IS 350 F Sport
    Lexus Again Tops Luxury Brands In Latest J.D. Power Study

    Lexus has scored top honors for the fourth consecutive time in J.D. Power's most recent Customer Service Index survey.

  • 2011 Jaguar XJ
    Jaguar Rates Tops In J.D. Power Customer Service Study

    You might not think Jaguar--at least not first--when you think about luxury car brands, let alone luxury brand service. But you should. The brand with the leaping cat has scored a place among the top 40 companies across 20 industries as the leader in automotive customer service. It's no surprise to...

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