J.D. Power
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Yesterday, Ford Motor Company received quite a wallop from research firm J.D. Power: after several years of steady improvement, Ford plummeted from 5th place to 23rd on the firm's Initial Quality Survey. How can Ford climb back toward the top? Better voice-interaction with the company's SYNC system could help -- and that's exactly what Ford's working on. When J.D. Power released its findings, it cited two reasons for Ford's tumble: (1) the overly complex user interface for the MyFord Touch telematics system, and (2) clunky interaction with SYNC, which relies in part on voice commands to...
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J.D. Power: Consumers Want Vehicle Diagnostics TechnologyWhat electronic feature would you most like from your next car? That's what J.D. Power and Associates asked 18,000 vehicle owners, and 55 percent were interested in a vehicle diagnostics service. A system that allows your vehicle to send and receive information on car troubles to an engineer was...
Antony Ingram -
Luxury Sales Surge: Are The Fat Cats Not Feeling The Recession?
Are luxury-car shoppers feeling the recession in the same way everyone else is? Take a look at the boarded-up store fronts on Main St., then check out the country club parking lot, political contribution coffers, and luxury dealerships and you might feel differently. There's a distinct division as...
Bengt Halvorson -
Domestics Beat Imports In 2010 J.D. Power Initial Quality Study, Porsche Still On Top
For the first time in the 24 years that the J.D. Power and Associates Initial Quality Study has been conducted, the domestic brands have managed to surpass the imports. Led by new entries from Ford and General Motors, domestic brands, as a whole, have done better but four out of the five top...
Viknesh Vijayenthiran -
Lexus Offers Best Dealer Service According To Customer Satisfaction Survey
Getting your car serviced at the dealership, whether it’s for warranty repairs or regularly scheduled maintenance, is an often-overlooked part of the car ownership experience, but it’s one of the most important aspects when it comes to retaining customer loyalty. A positive dealer...
Viknesh Vijayenthiran -
Jaguar and Mercury Top J.D. Power Sales Satisfaction For 2009
The latest Sales Satisfaction Index report shows that Jaguar and Mercury are the top brands.
Nelson Ireson -
Claiming the top spot in any J.D. Power survey is an important goal for carmakers, as buyers pay attention to the company's vehicle market metrics. But the 2009 Hyundai Genesis has won a particularly meaningful one, taking the 2008 Inaugural Vehicle Launch Index. The Vehicle Launch Index is an independent measure designed to help automakers plan and execute successful vehicle launches in order to maximize revenue and profits, minimize incentive spending and maintain high residual values during a model's lifecycle. What this means is that Hyundai's win with the new Genesis positions the brand...
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Lexus tops J.D. Power Initial Quality study, Porsche and Cadillac close behind
When it comes to luxury-car quality, taste often plays as big a role as fact, but J.D. Power tries to boil the issue down to a simple metric: problems per 100 cars. The resulting ranks are dubbed the Initial Quality Study, and used to guide consumer decisions. As usual, Lexus rates at the very top...
Alex Kaufmann -
Lexus returns to top spot for dealer service quality
Getting your car serviced at the dealership, whether it be for warranty repairs or regularly scheduled maintenance, is an often-overlooked part of the car ownership experience, but it is one of the most important aspects when it comes to retaining customer loyalty. A positive dealer experience can...
Ralph Hanson -
Jaguar ranks #1 in J.D. Power sales satisfaction survey
For the fourth of the last five years, Jaguar has taken the top spot in J.D. Power's Sales Satisfaction Index (SSI), which measures satisfaction with the sales process. The turnaround from the doldrums of the 1990s and early 2000s is remarkable, establishing the Leaping Cat as the dominant leader...
Ralph Hanson
