Quality

  • Ford's Robutt sweat seat tester

    It sounds odd, but Ford has a test for sweaty derrieres. It's all in the name of long-term quality. The automaker showed off its robotic sweaty butt simulator, appropriately named "Robutt," in a Wednesday announcement that explained how the Blue Oval ensures seat quality. Ford first used Robutt to simulate a decade's worth of drivers sitting in a seat while perfectly dry. The process allowed Ford to see how seats held up under regular conditions. However, we're not always bone dry when we climb into our vehicles. Robutt was then modified to simulate what happens when drivers sit down on a...

  • 2012 Lexus LS 460 L
    Lexus Leads All Automakers In Latest J.D. Power Survey

    The latest round of the J.D. Power and Associates Initial Quality Study has been released, and Japanese luxury automaker Lexus repeats as the highest ranking brand for the 14th time in the past 23 years. Lexus buyers reported just 73 problems per 100 (PP100) vehicles, far lower than the industry...

  • 2011 Lincoln MKS
    Lincoln Tops Lexus And Others As One Of America's Most Liked Companies: Report

    Using the American Customer Satisfaction Index, Business Insider ranked the top 19 most-liked companies in America (why they didn't go for a round 20 has us baffled) and several automakers made the list. That's not surprising. What is surprising is the two companies that rank highest among the...

  • Volvo animal detection safety development
    Volvo Beats Mercedes In J.D. Power Quality Ratings--On Home Turf

    J.D. Power and Associates released a new report last week ranking Volvo in the number one spot, ahead of Mercedes in a survey of Customer Satisfaction in the German marque's homeland. The 2011 Germany Vehicle Ownership Satisfaction Survey, which polled over 17,000 car owners, was conducted between...

  • 2011 Lexus CT 200h production
    Video: Building The 2011 Lexus CT 200h

    Lexus has consistently rated at the top of studies for vehicle quality over the past several years, which is not surprising considering that one of the marque’s main slogans is “The Pursuit of Perfection”. Here’s an inside look at Lexus’ Kyushu plant in Japan where the...

  • Fiat 500
    Fiat ranks last in UK JD Power survey, bodes poorly for Chrysler

    Chrysler's vehicles, like all of America's cars, have improved greatly in recent years. But not-too-distant memory reminds us of the Le Baron and even of another ill-fated Italian tie-up and its Maserati-branded spawn. So Fiat's poor scores in the most recent JD Power survey in the United Kingdom...

  • 2010 ford mustang shelby gt500 021

    Saving money has become as important, or even more so, than making it in recent months for many carmakers. There just aren't enough buyers actively seeking new cars, so cutting costs is the only way to improve one's position. Today Ford announced it has saved $1.2 billion in warranty costs over the last two years thanks to improved quality cars. Ford, like many of its rivals, has embarked on a savings campaign that involved selling off assets, reducing model development plans and cutting back on advertising. The announcement of the warranty savings illustrates how investments in improved cars...

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