CSI

  • 2010 Lexus GS 460

    Getting your car serviced at the dealership, whether it’s for warranty repairs or regularly scheduled maintenance, is an often-overlooked part of the car ownership experience, but it’s one of the most important aspects when it comes to retaining customer loyalty. A positive dealer experience can greatly affect overall customer satisfaction and, from the automaker’s perspective, increases the likelihood a customer will return to the same brand for their second vehicle. With all the economic doom and gloom eroding new car sales around the globe, the issue of retaining existing...

Follow Us on Instagram @motorauthority

News First Drives Auto Shows Photos Videos Spy Shots