2014 BMW X5 Spy Shots

Dallara Modifying INDY DW12 Rear Underwing Supports For Safety

Ferrari Pays Tribute To The Mille Miglia With 140 Cars: Video
2013 Volkswagen Golf GTI (MkVII) Spy Shots

Arie Luyendyk Jr: Young Man Of Many Roles

Volvo Explains Its Pedestrian Airbag System
Mercedes-Benz Driver Narrowly Evades Death By Tanker: Video

Driven Tours The McLaren Technology Center: Video

Gymkhana FOUR Bonus Edit: Behind The Hoons

Toyota Prius tops major European J.D. Power and Associates satisfaction surveys

Ralph Hanson

Author

LATEST ARTICLE
Report: Chevrolet Camaro Z28 Back On Production Path
When General Motors' financial situation turned from serious to bankruptcy-bound, two of the first... Read More

N/ALEADERBOARD RANK
1799ARTICLES CONTRIBUTED
0COMMENTS POSTED

1,215 views Jun 20, 2008

Toyota Prius tops major European J.D. Power and Associates satisfaction surveys

Enlarge Photo

The Toyota Prius was rated the highest-ranking model in three of Europe’s most prominent and influential satisfaction surveys conducted by J.D. Power and Associates. The pioneering hybrid vehicle was picked as the most satisfying vehicle in separate surveys conducted in the UK, France and Germany, with most owners rating the car’s quality and reliability as its most satisfying attributes.

Such a result is surprising given Europe’s reluctance to embrace hybrid technology but it shows that consumer tastes are starting to change.

The annual customer satisfaction surveys are based on the evaluations of car owners after an average of two years of ownership of their vehicles. The study includes 28 brands and 100 models. Owners provided detailed evaluations of their vehicles and dealers, and gave feedback on four key measurements of satisfaction. In order of importance, they are: quality and reliability (30%); vehicle appeal (28%), which includes performance, design, comfort and features; dealer service satisfaction (22%); and ownership costs (19%), which includes fuel consumption, insurance and costs of maintenance.

Several other Toyota models also received top place rankings, with the Aygo being voted the most satisfying minicar in the UK and France and the Verso winning the best compact MPV award in the German survey.