Lexus Leads All Automakers In Latest J.D. Power Survey


2012 Lexus LS 460 L

2012 Lexus LS 460 L

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The latest round of the J.D. Power and Associates Initial Quality Study has been released, and Japanese luxury automaker Lexus repeats as the highest ranking brand for the 14th time in the past 23 years.

Lexus buyers reported just 73 problems per 100 (PP100) vehicles, far lower than the industry average of 102 PP100. Among luxury brands, Lexus out-performed  Jaguar (75 PP100), Porsche (also 75 PP100), Cadillac (80 PP100), Acura (84 PP100), Infiniti (84 PP100), Mercedes-Benz (96 PP100), BMW (97 PP100) and Audi (105 PP100).

Lexus also brought home three category wins this year, more than any other luxury brand. The Lexus ES 350 took top honors in the Entry Premium Car segment, the RX won for Midsize Premium Crossover and the LS grabbed first place in the Large Premium Car segment, scoring a remarkably low 50 PP100.

As if that weren't enough, Lexus also racked up awards for two of its manufacturing plants. The Ontario, Canada plant achieved a Gold Quality Award, while Lexus' Kyushu 2 plant took home a Silver Quality Award.

One thing that Lexus can’t boast about, however, is building the highest quality vehicle in the J.D. Power study. That award goes to the 2012 Porsche 911, which returned the lowest number of initial quality complaints of any vehicle included in this year’s survey.

 
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