It's no surprise to either Jaguar or J.D. Power (nor likely Jaguar owners); Jaguar has topped numerous J.D. Power results, including customer service, over the past five years. The customer service survey measures customer feedback and perceptions on the Jaguar buying experience.
Jaguar also topped the automotive sales satisfaction index for 2010, beating out all comers, including Porsche, BMW, Mercedes-Benz, and Lexus. Sales satisfaction measures how happy buyers are with their purchase after the sale.
For 2011, prospects are bright that Jaguar will again take the crown, as it has just launched its Platinum Coverage service, which includes free maintenance for the five-year/50,000-mile warranty period, including replacement of wear-and-tear items like brakes, filters, and wipers, in addition to oil changes and other fluids.