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Lexus tops J.D. Power Initial Quality study, Porsche and Cadillac close behind

 

The Lexus LX offers the highest initial quality in the industry with just 52 problems reported per 100 cars

The Lexus LX offers the highest initial quality in the industry with just 52 problems reported per 100 cars

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When it comes to luxury-car quality, taste often plays as big a role as fact, but J.D. Power tries to boil the issue down to a simple metric: problems per 100 cars. The resulting ranks are dubbed the Initial Quality Study, and used to guide consumer decisions. As usual, Lexus rates at the very top, but this year Cadillac has shot up the charts, beating out some of the German competition.

The overall initial quality title went to Lexus with its brand-wide average of just 84 problems per 100 cars, though the Lexus LX led the way for the whole industry with just 52 problems per 100 cars. Lexus's win this year bumps Porsche from the spot it held for the previous two years.

Cadillac saw its rank rise from 10th to third, right behind Porsche. Mercedes-Benz came home in sixth place while BMW and Audi languish in 15th and 20th places, respectively. Surprisingly, the worst overall ratings for initial quality went not to any of the usual suspects but to BMW's MINI, which rated just two spots below Daimler's Smart brand and 5 spots below the notorious Hummer marque.

Overall, the industry as a whole saw initial quality rise, with the average problems per 100 cars dropping from 118 last year to 108 this year. "Achieving high levels of initial quality in all-new models is one of the greatest challenges for manufacturers," said David Sargent, vice president of automotive research at J.D. Power and Associates. "Now that more manufacturers are getting their launch quality right straight out of the gate, consumers can expect the quality of new vehicles to continue to rise."

Each year J.D. Power's Initial Quality Study compiles the statistics on the number of problems new owners face over the first 90 days of ownership. The study claims to be an excellent predictor of long-term durability, and therefore a good basis for consumer decisions on new car models that don't yet have a proven track record.

"High quality generally translates into reduced re-engineering costs and lower warranty expenses during a vehicle’s life cycle. High quality also enhances an automaker’s reputation for reliability, which is a critical purchase consideration for many consumers," said Sargent.

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Comments (5)
  1. Great for Cadillac!!! Beats the German competition in both price and quality!!!!! Good news for GM, and bad news for Jaguar, where are they???????
     
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  2. It always seemed a little rigged against some brands than others if the data comes from owners.

    A Cadillac buyer or Lexus buyer is likely to be satisfied with less, thus rating their experience higher than the brands where the customer expects more and is dissatisfied with every little minor, irrelevant thing. Things a Cadillac or Lexus buyer wouldn't even notice.

    The customers of these brands are not the best judge of what initial quality is in relation to the complexity of a modern automobile.
     
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  3. Cadillac's score probably increased because the redesigned CTS has been having far fewer problems in its second year.

    When looking at brand level scores, they really don't differ by enough to matter in most cases--just one or two tenths of a problem per car.

    For model level reliability stats that extend past the first 90 days:

    http://www.truedelta.com/car-reliability.php
     
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  4. Or you could just look at JD Power's dependability data that is based on 3 years of data: http://www.jdpower.com/corporate/news/releases/pressrelease.aspx?ID=2009043

    Here Buick comes out on top followed by Jaguar
     
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  5. Lexus tops J.D. Power Initial Quality study.

    So the fridge on wheels wins !!!!!
     
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