Cadillac CUE Improvements Coming: Report

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CUE interface, in 2013 Cadillac XTS

CUE interface, in 2013 Cadillac XTS

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As innovative as Cadillac's CUE touch-based infotainment interface is, it has met with widespread criticism--including our own. But Cadillac is taking that criticism to heart, and plans some upgrades and improvements to make the user experience a bit better.

According to reports from Wired and GM Inside News, Cadillac will update the CUE system to reduce lag time in the response of the haptic feedback system, as well as add new features, including Siri Eyes Free access through the steering wheel (for iPhone users), greater media player USB support, and a larger phone contact database capacity.

CUE (Cadillac User Experience) is feeling its growing pains, but it's important to remember it's not alone: BMW's iDrive, Audi's MMI, and Mercedes-Benz's COMAND all went through several generations of improvements before gaining general approval--and each still has its quirks. Cadillac's CUE is no different; it's just younger.

CUE is also quite a bit more advanced than those competing systems, in some regards, and the ambitious nature of CUE lends itself to teething issues. Gesture-based inputs on the touchscreen, for example, and proximity-sensing contextual menu changes, are largely new to the automotive infotainment interface world, and certainly as a central part of the experience. These are among the areas Cadillac plans improvement for its updates.

Other tweaks include improvements to navigation routing and more precise display of street names on-screen and general improvements in speed and responsiveness.

Unlike some other manufacturers' infotainment systems, however, Cadillac will have owners of CUE-equipped XTS and ATS vehicles come into the dealership for the updates, rather than pushing them over the air or requiring the owners to handle the updates.

Cadillac's CUE updates are expected to begin in early March.

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