surveys
Lexus Leads Luxury Brands In Customer Service, Again
Last month, Lexus took top honors among all brands for its dependability in the latest J.D. Power and Associates study. The brand managed just 71 problems per 100 (PP100) vehicles, well below second place Porsche (94 PP100) and even further below the industry average of 126 PP100. In the latest...
Lexus Again Tops Luxury Brands In Latest J.D. Power Study
When it comes to keeping its customers satisfied with the dealer service experience, Lexus is doing something right. For the fourth consecutive year, and the 15th time... March 15, 2012 by Kurt Ernst
Lexus Tops 2012 J.D. Power Dependability Study, Chrysler Comes Last
The results are in for this year’s J.D. Power and Associates U.S. Vehicle Dependability Study and it appears that Lexus has come out on top in the final standings... February 16, 2012 by Viknesh Vijayenthiran
Lexus Customers Most Satisfied With Dealers In Luxury Segment
Maybe the bad old days of predatory car salesmen in shiny polyester suits are behind us, after all. According to the latest customer satisfaction numbers from J.D. Power and... December 2, 2011 by Kurt Ernst
Consumer Reports: Sports Cars Are The Most Satisfying Segment
Want to be happy with the next car you purchase? You may want to consider something that puts a smile on your face when you climb behind the wheel, like a sports car. In... December 1, 2011 by Kurt Ernst
White Overtakes Silver As World’s Most Popular Color For New Cars
After 10 long years at the top, silver has finally been dethroned by white as the world’s most popular color for new cars. The claim is the result of a study conducted... October 6, 2011 by Viknesh Vijayenthiran
Tech Blamed For Stressed "Gen Y" Drivers; Some Tips To Help
If you were born some time between the 1970s and the mid 1990s you're what's known as "Generation Y", and new research has shown that you're much more likely to be stressed... August 8, 2011 by Antony Ingram
You Have Reached Your Destination... With A Map, Not Sat Nav
If you're aged between 18 and 24 years old you could be forgiven for having never seen a road atlas. These archaic paper-based devices require you to use planning and a sense... July 14, 2011 by Antony Ingram
J.D. Power: Consumers Want Vehicle Diagnostics Technology
What electronic feature would you most like from your next car? That's what J.D. Power and Associates asked 18,000 vehicle owners, and 55 percent were interested in a vehicle... June 1, 2011 by Antony Ingram
Lincoln Voted Top Luxury Brand In 2011 Vehicle Satisfaction Awards
Let us be the first to say that the results of the latest 2011 Vehicle Satisfaction Awards, conducted by influential auto industry resource AutoPacific, came as a bit of a... May 20, 2011 by Viknesh Vijayenthiran
Audi's Facebook Fans 'More Engaged' Than Justin Bieber's
You might think that of all groups most likely to barrage a Facebook post with "Likes" in the shortest possible time, pop star Justin Bieber's army of wildly fanatical teen... April 25, 2011 by Antony Ingram
BMW Beats Rolex And Apple To Rank As China’s Most Desired Brand
The Chinese market is quickly proving to be a major boon for luxury automakers, none more so than BMW it seems, which has ranked first out of the top 100 most desired brands... March 16, 2011 by Viknesh Vijayenthiran
Consumers Want Simpler Gadgets; How About Simpler Cars?
They say that the simple things in life can bring the most pleasure. Though not everything simple automatically brings happiness to your life, there's certainly a joy to be... February 22, 2011 by Antony Ingram
Jaguar Rates Tops In J.D. Power Customer Service Study
You might not think Jaguar--at least not first--when you think about luxury car brands, let alone luxury brand service. But you should. The brand with the leaping cat has... February 17, 2011 by Nelson Ireson
Audi Seen As Most Valuable Luxury Brand In Strategic Vision Study
In the past, value for money hasn’t been seen as one of the major requirements for luxury car buyers but in today’s ever competitive world value--or perceived... January 31, 2011 by Viknesh Vijayenthiran
J.D. Power APEAL: Porsche tops rankings for 5th year straight
Automotive Performance, Execution and Layout - APEAL - is how J.D. Power measures the 'gratification' a car owner experiences with each new model on the market. For the fifth... July 16, 2009 by Kenneth Hall
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