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Infiniti Roadside Assistance? There's An App For That

 

2010 Infiniti G37 Sedan

2010 Infiniti G37 Sedan

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If you have engine problems, get a flat tire or run out of gas, a new iPhone app from Infiniti can help you with that, as long as you own a new or certified pre-owned Infiniti vehicle.

Infiniti, in cooperation with Cross Country Automotive Services, is announcing their free roadside assistance app, available for Infiniti owners to download from iTunes. In the event of a roadside emergency, users can reach a roadside assistance agent 24 hours per day, 7 days per week. The agent will dispatch assistance (through a Cross Country affiliated vendor) and the app will give an estimated wait time for help to arrive.

It also gives you a phone number to reach the service provider, as well as a case number for the call. In the event of an actual emergency, the app also gives the user a “panic button,” although it’s unclear if this dials an Infiniti representative or a local emergency operator.

Dave Ferrick, Cross Country’s senior vice president and general manager of Insurance Services and Automotive Markets, praised the jointly developed app by saying, “Infiniti’s commitment to provide a premium experience to its customers requires unparalleled service in all aspects of vehicle ownership. The Infiniti roadside app helps deliver on that promise, using the latest in technology to provide Infiniti owners with more information at a moment when they are often under stress.”

Infiniti’s roadside assistance app joins similar apps currently available through AAA, BMW, MINI, Allstate Insurance, Mazda and others.  In larger markets, enterprising auto dealerships have also entered into partnerships with service providers to give customers roadside assistance. The good news is that no matter what you drive, there’s probably an app to cover roadside emergencies.



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