Fiat ranks last in UK JD Power survey, bodes poorly for Chrysler

By Ralph Hanson

Ralph Hanson

Author

LATEST ARTICLE
Report: Chevrolet Camaro Z28 Back On Production Path
When General Motors' financial situation turned from serious to bankruptcy-bound, two of the first... Read More

• N/ALEADERBOARD RANK
• 1797ARTICLES CONTRIBUTED
• 0COMMENTS POSTED

6 4,755 views May 4, 2009

The Italian salvation may not be all it's cracked up to be

Enlarge Photo

Fiat's role in helping to save Chrysler post-bankruptcy was applauded by President Obama just days ago, but already the naysayers are building their case. And unfortunately, it's shaping up to be a decent one. The latest JD Power figures put Fiat at the bottom - 28th of 28 - in UK satisfaction rankings. Lexus, Skoda, Honda, Toyota and Jaguar filled out the top 5 spots, while Citroen, Kia, Chevrolet, Mitsubishi and Fiat rounded out the bottom five.

Which is a roundabout way of saying Fiat's car's aren't exactly renowned for their reliability in Europe, nor are those of sister brand Alfa Romeo though the brand wasn't separated in the results list. The last time either car was sold in the U.S. they had developed and suffered from a reputation for unreliability that ultimately contributed to their retreat from our shores.

Now the continued poor performance of Fiat in markets where it's already established calls into question whether the Italian company will be able to turn things around at Chrysler, or whether the partnership will just degenerate into a downward spiral of poor design feeding poor execution. On the other hand, Fiat also makes brilliant cars like the 500, which slots into a segment where Chrysler is completely absent.

Will the synergies make both companies better than they are on their own? Or will the Fiat-Chrysler partnership make the DaimlerChrysler era seem like a golden age?